How a return works depends on whether you bought a ready-made item or a box built for your order.
Ready-made enclosures and subwoofers
Contact us before you send anything back. Tell us your order number and the reason for the return, and we will confirm whether the item can be returned and how. Items should be unused and in their original packaging. Once a returned item is received and checked, we confirm the refund and return it to you by the method you paid with.
Custom builds
A custom box is designed and built for your subwoofer and your vehicle, so it cannot be returned once the build has started. If there is a problem with a custom order, contact us and we will deal with it directly with you.
Damaged or wrong items
If an item arrives damaged or is not what you ordered, contact us right away on (785) 430-0822 or through the contact page. Keep the packaging and take photos before you do anything else. We will make it right.
Not sure?
If you are unsure whether an item suits your subwoofer or your vehicle, ask before you order. Checking the match first is the quickest way to avoid a return.
